Introduction
This Service Policy governs all services provided by MLS 360 Tours ("Company," "we," "us") to our clients ("Client," "Agent," "Broker"). By booking, paying for, or using any of our services, Client agrees to the following terms.
1. Services Offered MLS 360 Tours provides real estate marketing media including but not limited to: Professional interior/exterior photography, Aerial photography and videography (Drone), Cinematic video tours, 360° Virtual Tours, Floor plans, 3D scans, and related marketing assets. All services are for real estate listing marketing purposes.
2. Fees, Payment & Non-Refundable Policy
2.1 Payment Due: All service fees are due at the time of booking or before the scheduled shoot unless a corporate account has been established. 5% Service Fee will be automatically added to all online payments.
2.2 Non-Refundable: All service and fee charges are strictly non-refundable. Once a booking is confirmed and payment is processed, no refunds will be issued for cancellations, missed appointments, property not ready, or change of mind.
2.3 Additional Fees: Fees may apply for travel outside our standard service area, rush delivery (under 24 hours), extensive editing, or properties over 4,000 sq ft.
3. Scheduling, Cancellation & Access
3.1 Client Responsibility: Client is responsible for ensuring the property is "photo-ready" and accessible at the scheduled time. This includes all lights on, cleaned, staged, pets secured, and homeowner notification.
3.2 Cancellation / Rescheduling: Cancellations with less than 24 hours notice will incur a $75 trip fee. If we arrive and cannot access the property, or the property is not ready and you choose not to proceed, it is considered a completed appointment and is non-refundable. A new booking at full price will be required.
3.3 Weather: For aerial and exterior services, we reserve the right to reschedule due to weather, high winds, FAA airspace restrictions, or unsafe conditions at no additional cost to the Client.
4. Delivery & Revisions
4.1 Delivery Time: Standard delivery is within 24-48 business hours via online download link. Rush delivery available upon request.
4.2 Revisions: One round of basic editing corrections (brightness, sky replacement) is included. Requests for object removal or advanced retouching will be billed at $35/hour.
4.3 Re-Shoots: Re-shoots requested for reasons other than our technical error will be billed as a new shoot at 50% off the original service rate.
5. 360° Virtual Tour Hosting & Availability
5.1 Hosting Conditions:
a) AVAILABLE: The 360° Virtual Tour link will remain ACTIVE and publicly accessible as long as: (1) The MLS listing number provided is in ACTIVE status, AND (2) The full-service charge for the tour has been paid. (5% transaction fee for all online payments will be automatically added.)
b) NOT AVAILABLE / DEACTIVATED: The link will be deactivated when the MLS listing status changes to: PENDING, SOLD, TEMPORARILY OFF MARKET, CLOSED, EXPIRED, WITHDRAWN, or INACTIVE. Deactivated tours may be archived and removed from our servers after 30 days.
5.2 Reactivation: Reactivation of an expired/archived tour is subject to a $25 reactivation fee and is not guaranteed.
6. Intellectual Property & Advertising Rights
6.1 Ownership: All media produced by MLS 360 Tours, including digital photographs, videos, aerial footage, and 360° virtual tours, remains the intellectual property of MLS 360 Tours.
6.2 License to Client: Client is granted a non-exclusive, non-transferable license to use the delivered media solely for the marketing and sale of the specific property under its current listing agreement.
6.3 Company Marketing Rights: MLS 360 Tours has and retains the perpetual right to advertise in any respect or form any material produced by MLS 360 Tours. This includes, but is not limited to, portfolio, website, social media, and promotional use. This right survives the sale or expiration of the listing. Client shall not sell or sub-license our media to third parties without prior written consent.
7. Aerial / Drone Services Compliance
All aerial services are performed by an FAA Part 107 Certified Pilot and in compliance with all federal, state, and local regulations. Flights are subject to FAA airspace authorization (LAANC), weather, and property location. We cannot guarantee aerial coverage for every property due to controlled airspace, TFRs, or safety restrictions.
8. Limitation of Liability Our liability is limited to the amount paid for the specific service. We are not liable for any indirect, incidental, or consequential damages, including loss of sale, listing delays, or marketing costs.
9. Indemnification & Property Client agrees to indemnify MLS 360 Tours against any claims arising from their use of the media. While we exercise utmost care, Client is responsible for securing valuable or fragile items before the shoot.
10. Privacy We will not share client or homeowner information with third parties. Media will not include identifiable personal documents, license plates, or faces where avoidable.
11. Policy Changes MLS 360 Tours reserves the right to update or modify this policy at any time. The version posted on our website at the time of booking shall apply. Contact: MLS 360 Tours | Wellington, FL | [561-298-6780] | [MLS360Tours@gmail.com] | mls360tours.com
By booking our services, you acknowledge that you have read, understood, and agree to this policy.
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